Frequently Asked Questions
Everything you need to know about shopping with Rails.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our returns portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team immediately with your order number and photos of the damage so we can arrange a replacement.